Clickable Rider Prototype
This prototype turns the rider experience into a real flow: issue selection, car-level location, privacy-safe reporting, and a visible response chain designed to resolve behavior before it escalates.
Smoking reports route to CTA first: riders report by car ID, the car-specific notice can play, ambassadors observe and log from a distance, CTA platform staff get the intercept notice, and CPD is only used if CTA cannot resolve it.
Choose a fast reporting path. The app only uses vehicle and car context.
Use the scratch-resistant car marker. This identifies the vehicle, not you.
Marker reads: Car 5231 / Red Line / Northbound
Please report accurately. Repeated misuse may limit access to reporting features.
Mass Transit Ambassadors and CTA operations have your request.
Car 5231 - 2 stops away. Platform staff can meet the train at Belmont if the issue continues.
The response chain is active and waiting for either resolution or a CTA intercept decision.
Smoking uses observe-and-report with CTA-first enforcement. Loud audio uses a service-first ambassador arrival, including earbud distribution. Ambassador requests are built around visible presence and soft de-escalation. ADA assistance routes location-specific help without tracking the rider.
Riders identify the train car or bus through durable markers and QR codes tied to the physical car ID, not the rider’s position. Manual fallback is included for damaged markers or poor signal conditions.
CTA personnel receive terminal notices first. Police become the final layer when CTA cannot resolve the issue or when the incident becomes a safety risk.