Rider reporting
Ventra-connected issue reporting with QR-assisted location.
Mass Transit Ambassadors
Transit safety built around visibility, support, and smart response
A modern reporting and response platform that helps transit agencies resolve issues earlier, with better data and less unnecessary escalation.
System Overview
Live Concept
Ambassador response
Field presence for early de-escalation and observation.
CTA enforcement
Platform and gate staff engage before police.
Escalation logic
Police only when needed and with better incident detail.
System Layers
Every role has a clear lane
Rider app
Fast reports for smoking, loud audio, or ambassador support.
AI coordination
Validation, announcement routing, and dispatch logic.
Ambassador layer
Visible response focused on de-escalation and awareness.
CTA + CPD escalation
CTA acts first. CPD becomes the final escalation path.
ambassador_ui.png
Replace with ambassador UI visual.
Service-first interaction
Ambassadors help create calm and clarity before behavior escalates.
Targeted announcements
Response can begin before the train reaches the platform.
Platform intercepts
CTA staff gets exact car and ETA information.
Operations Visibility
Real-time control for managers and dispatch
Active46
High Alerts3
Resolved87%
System Map
Incident Feed
High
Smoking - Car 5231
Med
Loud music - Car 4
manager_dashboard.png
Replace with live manager dashboard.
Live map
Ambassador location and incident tracking.
Incident feed
Severity, queue state, and resolution status.
Inventory + readiness
Hub resources and support supplies.